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Our private car park has 24 hour CCTV coverage and is fully lit.

We have 4 PodPoint charging points for electric vehicles.

Please note that the fee for our car park is £12 per car per day.  We have twelve parking spaces. A reservation is required; please call our reservations team to book a space. Parking space will be reserved from 1pm on the day of arrival until 12pm on departure day.

​On-street parking is also available around the hotel. A day permit for £5 can be purchased at the hotel reception.

Check-in time is from 3pm and on the day of check out please depart by 11am. If you arrive before 3pm, you are welcome to  leave your luggage at reception. we are happy to look after luggage before check-in or after check-out.

You can pre-book an early check-in (1pm) or a late check-out (1pm) for a £20 fee. Subject to availability. We are happy to look after your luggage after checkout.

Flexible rates reservations can be cancelled free of charge, 2 days prior(by 12noon) of the arrival date. All other rates including special offers are Non-refundable & non-transferable.

The hotel occupies a Grade II listed building spread across four levels, with Reception conveniently located on the first floor.

Please note that there are no guest rooms on the ground floor. The lift provides access to the first and second floors; however, the second floor still requires climbing a few short flights of stairs. Some rooms are situated on the top floor, which features charming sloping ceilings. Guests with mobility or health concerns, or those who are particularly tall, are kindly advised to contact us soon after booking or ideally before arrival so we can recommend and allocate the most comfortable and suitable accommodation.

Cancellation Policy
Any cancellations or changes of reservation dates for flexible rates must be made by 12.00pm local time, two days prior and seven days prior (for group bookings) to scheduled arrival date to avoid a penalty of total room rate. Non-refundable rates are also non-transferable and will be chargeable of the entire stay if cancelled at anytime after the reservation has been made.

Guarantee Policy
All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day after the scheduled arrival.

Deposit Policy
A deposit(total room rate) for flexible rates will automatically be taken from the credit card provided, from 3.00pm local time, two days prior to scheduled arrival. If you are using a credit which have been agreed with us due a cancellation of a previous reservation, please note, that this is no longer refundable under the terms of the initial reservation it is related to despite any new confirmation you may receive for a new booking and you will only be allowed to use this once. AMEX card holders can book directly by phone.

Debit/Credit Card Policy
We reserve the right to use the card details provided on booking to take payment for any cancellation fee or any outstanding charges not settled on departure. We also reserve the right to charge the guests the cost of rectifying any damages to the hotel’s property, even when this damage comes to light after the guests’ departure.

Group Policy
For reservations requiring 4 rooms or more please contact our reservations team.
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Gift Vouchers
Please call our reservations team to make a hotel reservation using a voucher. Your voucher will be held as a deposit.

Pet and Guide Dog Policy
We regretfully do not allow pets in our hotel except for guide dogs.

Extra Beds
Some of our Executive Superior Rooms comes with rollaway beds and two of which also has a sofa bed which is chargeable of £25 for each extra occupancy. A travel cot can be hired for £10 for those travelling with babies.

Meal Plan
Our rates consist of Room Only or Bed and Breakfast. Additional breakfast can be requested at check-in which is chargeable of £12.95 per person.

Parking & Electric Charging
Due to limited capacity, a reservation is required to park your car in our private car park and a £12 daily fee per car applies. Please call our reservations team on 01423 560 425 to book a space. There are also four electric charging pod points are also available at the site.

No Smoking Policy
In line with the current legislation, smoking inside our hotel is strictly prohibited. We reserve the right to issue a fine of £150 for damages and inconvenience caused.

Lost Items
Any lost property found will be kept for 3 months and will then be disposed of. Should you request any of your items to be returned, it will be at your own expense. We do not take responsibility for any personal belongings lost within our premises.

Damages
Any damages caused by our guests to our property will be chargeable depending on the value of the damaged item/s or part of the building. Should any of our property be found not functional or damaged in any way, we kindly ask that it is reported to us immediately.